ZoomSphere

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Category: How To

Guides and help.

Set privileges for your ZoomSphere team in 3 steps!

We know people love to use ZoomSphere in teams but not everyone needs access to all parts of the tool. You can manage each team member’s access depending on their responsibilities.  Privileges are set quickly using simple check boxes to assign each team member to the parts they need. 

November 4, 2015

ZoomSphere ‘Rules’. Our new automation feature.

Our Social Media Feed and Customer Care modules have received an upgrade with a new tool we call RULES. This is an opportunity for teams and managers to establish rules for the automated processing of messages coming into the modules. 

October 6, 2015

ZoomSphere’s Social Media Feed Module.

Get more from the Social Media Feed Module

(Video run time: 2’08”) In this video you can see how a Social Media Feed Module allows you to see the number of times a brand was mentioned across social media and the web. It also lets you see when and where it appeared and the top influencers who were talking about it.

April 8, 2015

ZoomSphere Webinar Analytics

The Analytics Module [webinar video]

If you missed the ZoomSphere Analytic’s Module webinar you can watch it here whenever you like. The video is an introduction to the module so you can get in depth metrics on all your social media profiles and check out how your competitor’s are performing.

March 19, 2015

Zoomsphere - Social Media Feed - Search Terms

Social Media Feed Module – Search Terms

This is video takes you through the search operators and options you can use when creating a Social Media Feed Module to track brand mentions across social media and the web. It offers examples and advice to get more from ZoomSphere when discovering what is being said about your business and your competitors!

March 16, 2015

ZoomSphere Webinar Social Media Tool

Webinar: The Analytics Module

Join our webinar on Thursday the 19th of March as we introduce you to the ZoomSphere Analytics module. The webinar will be hosted by Google Hangouts at 10AM. The webinar will cover the following:

March 10, 2015

ZoomSphere Guide to Twitter Metrics Social Media Tool

ZoomSphere’s Guide To Twitter Metrics

This is a guide to all the terms used to describe Twitter statistics within an Analytics Module in ZoomSphere. It follows the terms as they appear down each menu item, so open the guide and use it along side the Module.

March 9, 2015

ZoomSphere Guide to Facebook Metrics Social Media Tool

ZoomSphere’s Guide To Facebook Metrics

This is a guide to all the terms used to describe Facebook statistics within an Analytics Module in ZoomSphere. It follows the terms as they appear down each menu item, so open the guide and use it along side the Module. The definitions for Page Users and Fans and their breakdown are very straightforward and so the […]

March 6, 2015

Social Media Tool ZoomSphere

Webinar: An introduction to the NEW ZoomSphere!

Join our webinar this Friday as we introduce you to the new ZoomSphere. We want to show you how to get started and help you feel comfortable getting to know our new user interface.

February 9, 2015

ZoomSphere Social Media Tool

Setting permissions for the ‘Replies Role’ in ZoomSphere.

With many people collaborating on a project it’s important to be able to assign particular roles for efficiency, transparency and safety of your brand. As a tool ZoomSphere makes it simple to set permissions for members in your team. The ‘Replies Role’ permissions are for managing team members that will be interacting with customers via […]

February 9, 2015

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