Features and updates.
ZoomSphere users have grown accustomed to integrating their Customer Care modules with their social media marketing activities. It’s easy to manage incoming messages and keep track of whether one has been resolved or if still needs attention. Each message is managed and ultimately archived from your stream of inquiries . The process is simple and […]
Great news from ZoomSphere HQ is that Facebook Reactions data is now included in our Analytics Module! Less than 3 weeks after it was launched globally by Facebook we became the first digital marketing tool to include statistics for all six emojis. We previously wrote how Reactions are a great way for brands to find […]
We added a new feature to ZoomSphere – a dedicated CRM section! Up until now the CRM cards were accessed only via the Customer Care Module but now they have their very own home in the platform.
We have been talking a lot about our Customer Care Module lately and for good reason – it can save brands time in managing the messages they receive on social media. ZoomSphere is the responsible solution for managing customers on social media because every message is accounted for. Every comment, direct message, mention, and tweet sent […]
Our new Customer Care Module includes the Klout score of anyone that sends you a message on social media! The score is a number from 0 – 100 that reflects a user’s influence online across platforms. Influence is determined by the number of people that see content you share across eight networks – Facebook, Twitter, Google +, LinkedIn, Wikipedia, FourSquare, and […]