ZoomSphere

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Category: Features and updates

Features and updates.

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Many of our clients produce a LOT of content on a daily basis. Large media organisations like Hearst and Czech Televison, which rely on ZoomSphere to manage their social media, require large amounts of time to post each update from their website. They needed a way to make this easier and we responded! We have […]

May 23, 2016

content marketing

New ways to manage your social media messages

ZoomSphere users have grown accustomed to integrating their Customer Care modules with their social media marketing activities. It’s easy to manage incoming messages and keep track of whether one has been resolved or if still needs attention. Each message is managed and ultimately archived from your stream of inquiries . The process is simple and […]

April 20, 2016

We’re first with Facebook Reactions analytics!

Great news from ZoomSphere HQ is that Facebook Reactions data is now included in our Analytics Module! Less than 3 weeks after it was launched globally by Facebook we became the first digital marketing tool to include statistics for all six emojis. We previously wrote how Reactions are a great way for brands to find […]

March 14, 2016

We’ve upgraded our CRM!

We added a new feature to ZoomSphere – a dedicated CRM section! Up until now the CRM cards were accessed only via the Customer Care Module but now they have their very own home in the platform.

February 5, 2016

What do our Instagram Analytics look like?

Beautiful images have a way of connecting with people quickly and deeply, so it’s no surprise that Instagram is one of the world’s fastest growing social platforms. The network is a fertile ground for brands wanting to to engage with customers on an emotional level. We understand that brands need to measure the impact of their efforts and that’s […]

November 25, 2015

ZoomSphere now connects with Instagram!

We are excited to announce our first integration with Instagram to deliver Instagram Analytics to all our customers! This is the first step for ZoomSphere in offering powerful support for one of the Internet’s fastest growing social media platforms. You can now quickly retrieve detailed data on all your Instagram accounts by simply connecting the profiles you manage to ZoomSphere. 

November 23, 2015

What does our Customer Care Module look like?

We have been talking a lot about our Customer Care Module lately and for good reason – it can save brands time in managing the messages they receive on social media. ZoomSphere is the responsible solution for managing customers on social media because every message is accounted for. Every comment, direct message, mention, and tweet sent […]

November 3, 2015

ZoomSphere ‘Rules’. Our new automation feature.

Our Social Media Feed and Customer Care modules have received an upgrade with a new tool we call RULES. This is an opportunity for teams and managers to establish rules for the automated processing of messages coming into the modules. 

October 6, 2015

ZoomSphere has Klout

Our new Customer Care Module includes the Klout score of anyone that sends you a message on social media! The score is a number from 0 – 100 that reflects a user’s influence online across platforms. Influence is determined by the number of people that see content you share across eight networks – Facebook, Twitter, Google +, LinkedIn, Wikipedia, FourSquare, and […]

September 22, 2015

ZoomSphere social media and brand management tool

New Features for the Analytics and Comparisons Modules

Today we released upgrades to both our Analytics and Comparisons modules. These upgrades have been designed to give you more control over how you work within ZoomSphere and the ability to complete tasks faster. We’ve added more places to click and quickly segment your data so you have it as you need. 

May 11, 2015

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