A phone call can work, but it may need further action, or even go unanswered. Email means you have to make sure all the team have a dedicated email account, they will also need to switch platforms each time too which delays replies. Worst of all, your emails aren’t archived by ZoomSphere but with your email client.

There is happily another solution! Try using Notes in your Customer Care module!

To continue reading, please add your email so we can send you a short message about ZoomSphere.

We know ZoomSphere is an amazing tool and we'd love to tell you why!

Thanks - enjoy the tip!