With many people collaborating on a project it’s important to be able to assign particular roles for efficiency, transparency and safety of your brand. As a tool ZoomSphere makes it simple to set permissions for members in your team. The ‘Replies Role’ permissions are for managing team members that will be interacting with customers via one of your connected social media pages.
There are three permissions levels to choose from: Editor, Operator, and Manager.
Editor: Can draft replies but they need to be approved by a Manager before they are published.
Operator: Can reply, and replies are published immediately.
Manager: Can reply and approve draft replies submitted by Editors.
The Editor permission is ideal for new or junior staff that require supervision as they learn your company’s voice and codes of practice. Operator and Manager are for use by trusted senior team members.
To change permissions click on the ‘hamburger’ icon on the top left of your workspace, choose Settings, then select the Users & Team tab.
Click Set Privileges under the user you wish to adjust, then make your selection with the checkbox.
For more tips visit blog.zoomsphere.com