Editor: Can draft replies but they need to be approved by a Manager before they are published.

Operator: Can reply, and replies are published immediately.

Manager: Can reply and approve draft replies submitted by Editors.

The Editor permission is ideal for new or junior staff that require supervision as they learn your company’s voice and codes of practice. Operator and Manager are for use by trusted senior team members.

To change permissions click on the ‘hamburger’ icon on the top left of your workspace, choose Settings, then select the Users & Team tab.
Click Set Privileges under the user you wish to adjust, then make your selection with the checkbox.

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