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Tag: customer care

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New ways to manage your social media messages

ZoomSphere users have grown accustomed to integrating their Customer Care modules with their social media marketing activities. It’s easy to manage incoming messages and keep track of whether one has been resolved or if still needs attention. Each message is managed and ultimately archived from your stream of inquiries . The process is simple and […]

April 20, 2016

ZoomSphere’s Customer Care Results! (infographic)

If you already use ZoomSphere then you’ll know that we have a neat help feature built into the tool – the little question mark in the bottom right of the screen. When one of our customers clicks this, it opens a chat window and our Customer Support Team is notified on their desktop, mobile, and […]

February 23, 2016

Hacking ZoomSphere: Collaborating without leaving ZoomSphere

Hi! Jakub, founder of Zoomsphere here! Recently I was thinking more deeply about the ways ZoomSphere fits into the workflows of brands and digital agencies that use us. Our Customer Care module is great for teams that work closely together. Any message, comment, or reply, that you receive across any of your connected social media channels can […]

December 9, 2015

How O2 Slovakia puts ZoomSphere to work in their social strategy!

We are really proud that O2 Slovakia chose ZoomSphere as their digital marketing and social media management tool. A brand as big as O2 has a clear strategy and image to work with so we wanted to see how ZoomSphere fit in. Social media can be tough for big brands as it is a very personal one-to-one […]

December 2, 2015

What does our Customer Care Module look like?

We have been talking a lot about our Customer Care Module lately and for good reason – it can save brands time in managing the messages they receive on social media. ZoomSphere is the responsible solution for managing customers on social media because every message is accounted for. Every comment, direct message, mention, and tweet sent […]

November 3, 2015

The tool that improves our social media tool.

As a software company we understand that there is nothing more frustrating than getting stuck when working with software. Work grinds to a halt and productivity stops. Actually, there is one thing more frustrating, when you can’t get the help you need to move forward. Traditionally software customers would seek help from pre-recorded videos, telephone support, or help desk tickets. 

October 15, 2015

ZoomSphere ‘Rules’. Our new automation feature.

Our Social Media Feed and Customer Care modules have received an upgrade with a new tool we call RULES. This is an opportunity for teams and managers to establish rules for the automated processing of messages coming into the modules. 

October 6, 2015

ZoomSphere has Klout

Our new Customer Care Module includes the Klout score of anyone that sends you a message on social media! The score is a number from 0 – 100 that reflects a user’s influence online across platforms. Influence is determined by the number of people that see content you share across eight networks – Facebook, Twitter, Google +, LinkedIn, Wikipedia, FourSquare, and […]

September 22, 2015

What makes Cathay Pacific so special on social media?

Cathay Pacific has been performing strongly across social media thanks to popular hashtag campaigns supported by beautiful images. The brand has managed success using simple and relatable ideas, that are easy for customers engage with. The airline’s results have been impressive, and their team makes it look easy with social profiles full of interactions from passionate travellers. Dennis Owen is […]

September 16, 2015

ZoomSphere’s new functions for Customer Care across social media.

Today we released a brand new module to ZoomSphere – Customer Care.  As a brand management tool we understand the importance of managing customers effectively across social media platforms. Social media is becoming the preferred way for customers to communicate with brands because it is convenient and fast. With increased traffic on these channels it’s […]

September 14, 2015

Corporate Social Media Success Requires A Social Media Tool

Corporate Social Media Success Requires A Social Media Tool

Big brands need social media. The medium provides an opportunity for them to interact personally with a broad base of their customers in one place. Using a social platform they can broadcast to all of them, a segment, or just one person. Customers love to communicate using social media because it’s quick, convenient and transparent. People DO spend a […]

September 9, 2015

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