If you already use ZoomSphere then you’ll know that we have a neat help feature built into the tool – the little question mark in the bottom right of the screen. When one of our customers clicks this, it opens a chat window and our Customer Support Team is notified on their desktop, mobile, and email! We’re working hard to make sure every inquiry is answered quickly and with all the information needed so you can keep working. Because we’re a data driven social media tool it’s important that we check the health of our internal processes using the data that’s generated. Here’s a snapshot of the volume of inquiries we received, our response times, the questions asked, and who was asking.
We hope you like the infographic and we’ll update it from time to time so you know how we’re doing!