• Messages can be assigned to team members
• Full message histories available in a single feed
• Contact cards are automatically created for each incoming messenger
• Messages can be labeled and tagged for easy segmentation
• Messages and conversations can be archived
• Full search functionality
Customer Care is accessed from the drop down box when creating a new module, with details added and desired profiles connected as normal. We have kept the intuitive style throughout this module so all features are easily identified and accessed – usually with one click. This is a major addition to the platform and the whole team is excited about the release. We’d love your feedback so please send us a message if you have any questions or would like a demo.