The ZoomSphere Blog

  1. ZoomSphere now connects with Instagram!

    We are excited to announce our first integration with Instagram to deliver Instagram Analytics to all our customers! This is the first step for ZoomSphere in offering powerful support for one of the Internet’s fastest growing social media platforms. You can now quickly retrieve detailed data on all your Instagram accounts by simply connecting the profiles you manage to ZoomSphere. 

  2. Set privileges for your ZoomSphere team in 3 steps!

    We know people love to use ZoomSphere in teams but not everyone needs access to all parts of the tool. You can manage each team member’s access depending on their responsibilities.  Privileges are set quickly using simple check boxes to assign each team member to the parts they need. 

  3. What does our Customer Care Module look like?

    We have been talking a lot about our Customer Care Module lately and for good reason – it can save brands time in managing the messages they receive on social media. ZoomSphere is the responsible solution for managing customers on social media because every message is accounted for. Every comment, direct message, mention, and tweet sent […]

  4. ZoomSphere is growing in Italy!

    ZoomSphere is growing and we now have a New Business Manager for Italy as we expand further across Europe! Meet our new team member Michele Papaleo! Our tool is already available to everyone worldwide but his addition means we know have a extra layer of local support for our Italian customers. Based in Milan Michele brings an intense passion for […]

  5. We have a new graphic designer!

    We are happy to welcome our new graphic designer Eva Majerová to ZoomSphere! Eva has been busy working in digital agencies for several years and is now bringing her unique and creative style to our marketing and communication departments. She’s already created slick new cover art for our social profiles so watch what else is coming soon! I […]

  6. Facebook will now notify you if your account is being hacked … by a government!

    News from Facebook’s Chief Security Officer (CSO) Alex Stamos this week is that the social platform will now notify users if their account has been “compromised by an attacker suspected of working on behalf of a nation-state”. This latest announcement is a first for any social platform to actively warn users about potential attacks by […]

  7. The tool that improves our social media tool.

    As a software company we understand that there is nothing more frustrating than getting stuck when working with software. Work grinds to a halt and productivity stops. Actually, there is one thing more frustrating, when you can’t get the help you need to move forward. Traditionally software customers would seek help from pre-recorded videos, telephone support, or help desk tickets. 

  8. ZoomSphere ‘Rules’. Our new automation feature.

    Our Social Media Feed and Customer Care modules have received an upgrade with a new tool we call RULES. This is an opportunity for teams and managers to establish rules for the automated processing of messages coming into the modules. 

  9. ZoomSphere has Klout

    Our new Customer Care Module includes the Klout score of anyone that sends you a message on social media! The score is a number from 0 – 100 that reflects a user’s influence online across platforms. Influence is determined by the number of people that see content you share across eight networks – Facebook, Twitter, Google +, LinkedIn, Wikipedia, FourSquare, and […]

  10. What makes Cathay Pacific so special on social media?

    Cathay Pacific has been performing strongly across social media thanks to popular hashtag campaigns supported by beautiful images. The brand has managed success using simple and relatable ideas, that are easy for customers engage with. The airline’s results have been impressive, and their team makes it look easy with social profiles full of interactions from passionate travellers. Dennis Owen is […]

  11. ZoomSphere’s new functions for Customer Care across social media.

    Today we released a brand new module to ZoomSphere – Customer Care.  As a brand management tool we understand the importance of managing customers effectively across social media platforms. Social media is becoming the preferred way for customers to communicate with brands because it is convenient and fast. With increased traffic on these channels it’s […]

  12. Corporate Social Media Success Requires A Social Media Tool

    Big brands need social media. The medium provides an opportunity for them to interact personally with a broad base of their customers in one place. Using a social platform they can broadcast to all of them, a segment, or just one person. Customers love to communicate using social media because it’s quick, convenient and transparent. People DO spend a […]

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